All collection pieces are made to order, as each piece is handmade. Once the order is received, it will take approximately 14 – 18 business days to complete. Standard shipping (3-5 business days) is complementary.
Each QOH Jewelry piece is extensively checked through quality control, however, if you receive your jewelry not in pristine condition, we will fix the issue at no charge of course, within the first 5 business days received. Please contact info@qohjewelry.com for more information.
Repairs within 6 months of your purchase will be covered. These services include:
- Repair of prongs
- Chain repair
- Clasp repair
All other repairs, please contact info@qohjewelry.com. This excludes any repairs needed due to wear and tear, or negligence (decided by our team).
Please read our full warranty policy at qohjewelry.com/faqs.
