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QOH JEWELRY INFORMATION

QOH JEWELRY
All QOH Jewelry is designed, hand made and manufactured in NYC. All QOH Jewelry pieces are made with conflict-free,  ethically sourced gemstones and metals.
 
Caring for Your QOH Jewelry
Every QOH Jewelry piece is handmade, delicate and made with quality metals and stones. We recommend, if needed, cleaning your jewelry with gentle soap and lukewarm water. Do NOT use any abrasive tools, such as toothbrushes or small brushes on your jewelry, as it will cause damage and scratches to your pieces. After rinsing in lukewarm water, lightly dry with a cloth.
 
Made to Order
ALL QOH Jewelry COLLECTION pieces are made to order, as each piece is handmade. Once the order is received, it will take approximately 14 – 20 days to complete.
QOH Jewelry Bespoke / Custom Orders will take approximately 4 – 6 weeks, with the possibility of taking longer, depending on the design.
 
Orders
Orders can be placed on qohjewelry.com at any time. Orders received before 5:00pm EST will be processed on the same day. After 5:00pm, orders will be processed the next business day. Once your order has been processed, it will go directly into production, and once your jewelry is in production, you cannot cancel or modify your order.
 
Shipping Details
QOH Jewelry provides the following shipping options:
FedEx Ground Shipping (2-7 Business days, depending on shipping location), FedEx Express Saver (2-3 Business days), FedEx 2nd Day (2 Business days), FedEx Overnight (1 Business day). At this time we do NOT provide shipping outside of the US.
Because all QOH Jewelry pieces are Made to Order, once your order is complete, it will then ship out for the delivery of your choosing. Please keep this in mind for orders during the holidays and/or special occasions.
 
Returns/Exchanges
ALL QOH Jewelry pieces are FINAL SALE, with the exception of a RING exchange, for SIZING only.
Each piece is extensively checked through quality control, however, if you receive your jewelry not in pristine condition, we will fix the issue for you, with no charge of course, within the first 3 business days received. Please contact orders@qohjewelry.com for more information regarding this matter.
 
Repairs
QOH Jewelry provides complimentary repairs for any pieces within the first 3 months of your purchase. After 3 months, there will be a fee. Please reach out to us at orders@qohjewelry.com.